• The information architecture and UX of the HDPT part of Harrisonburg.gov is awful. There is no reason for Bus Routes to have three separate pages. Seeing any schedule information requires a PDF download. If you don't already know the bus system, you're probably downloading multiple PDFs just to figure out the routes, and then going to another page entirely to see when those routes run. The NextBus website also takes 5-10 minutes to get to any useful information, and nobody except marketing teams likes QR codes (how many people even have a QR code reader app), so that's not helpful. The worst part is that all of these things add up to a horrible user experience on mobile, particularly for people who have limited data or older devices. Between the poor IA and the forced downloads, this issue is disproportionally affecting individuals with low income and intellectual disabilities.

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